Privacy policy

Last updated: 20 June 2026

1. About this policy

This policy describes how personal information is handled when people use divorce.info, including the contact form and the professional expression-of-interest form.

Personal information is handled consistently with applicable Australian privacy law, including the Australian Privacy Principles where they apply.

2. Information we may collect

Depending on how a person uses the site, the following information may be collected:

• name;
• email address;
• telephone number, where entered;
• suburb, state and postcode, or a validated location selection;
• profession, organisation, website and professional-interest information submitted through the contributor form;
• enquiry or message content;
• consent confirmations;
• technical information ordinarily generated through access to a website, such as IP address, browser, device, timestamps, requested pages and server-security logs.

3. Sensitive information

Separation and family-law enquiries may reveal sensitive or highly personal information. Users are asked to provide only information that is reasonably necessary for their enquiry.

Submitting information through the site does not create legal professional privilege or a solicitor–client relationship. Identity documents should not be submitted through the forms.

4. How information is collected

• through the contact form;
• through the professional expression-of-interest/contributor form;
• through direct interaction with the site;
• through technical and security logs;
• through communications arising from an enquiry.

5. Purposes of collection and use

Personal information may be used to:

• respond to enquiries;
• administer expressions of interest;
• assess professional listings or editorial contributions;
• send submission acknowledgements;
• maintain and secure the website;
• detect abuse, fraud or repeated submissions;
• comply with legal obligations;
• improve site reliability and user experience.

6. Location validation

Suburb, state and postcode entries may be validated server-side against an Australia Post–derived locality dataset. Form submissions are not sent to Australia Post as part of this validation.

7. Email processing

Form submissions and acknowledgements are processed using the current verified transactional-email provider (Resend). Submitted details are transmitted as necessary to deliver and receive those messages.

8. Hosting and service providers

Information may be processed by hosting, infrastructure, email-delivery, security and technical service providers. Current verified providers include Lovable-hosted infrastructure, Cloudflare and Resend.

Some providers may process information outside Australia, depending on their infrastructure and service configuration.

9. Disclosure

Information may be disclosed:

• to service providers required to operate the site;
• where authorised or required by law;
• to protect legal rights or site security;
• with the individual’s consent;
• to a relevant professional only where the user requests or authorises that connection, or where the form clearly provides for it.

General contact submissions are not automatically forwarded to every professional in the directory.

10. No sale of personal information

divorce.info does not sell personal information.

11. Cookies and similar technologies

Essential technical cookies or infrastructure controls may be used for security and site operation. The site does not currently use advertising or behavioural-tracking cookies.

12. Storage and security

Reasonable technical and organisational safeguards are used to protect personal information, including transport encryption, restricted access and abuse-prevention controls. No system can be guaranteed to be entirely secure.

13. Retention

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, to meet legal obligations, to manage disputes and to maintain site security. Logs and email-provider records may have different retention periods set by those providers.

14. Access and correction

A person may request access to, or correction of, personal information held about them through the contact page. Identity may need to be verified before such a request is acted on.

15. Privacy complaints

Privacy complaints may be raised through the contact page. Complaints will be considered and responded to within a reasonable time.

A person may also contact the Office of the Australian Information Commissioner where applicable, after first raising the issue with divorce.info. See oaic.gov.au.

16. Children

The site is intended primarily for adults seeking information about separation and divorce. A child should not submit personal information through the site without appropriate adult support.

17. External websites

External sites linked from divorce.info have their own privacy practices. divorce.info is not responsible for those practices.

18. Changes to this policy

This policy may be updated. The displayed last-updated date identifies the current version.

19. Contact

Privacy enquiries may be directed through the contact page.